Part 4: E-commerce Alert: AI Shoppers Read Reviews, Not Your Store
Published:
Shoppers are starting to ask AI assistants what to buy, and agents that shop for them are next. I typed eight everyday product searches into Google, Bing and Claude on three evenings. The search engines’ links led to stores, Amazon above all. Claude built its answers from review sites, never opened an Amazon page, and named a store in fewer than a third of its answers. Where e-commerce stands today, and what changes when agents do the shopping.
